The One-stop Window

Full computerization in Damascus Directorate of Finance
The IT Department of Damascus Directorate of Finance has computerized all its operations using different IT applications. The most important achievements in this field are the special software called “the one-stop window” through which one can process all taxpayers’ transactions in the future:
o Statements
o Objections
o Various petitions
“One-stop window” is started to invest partially according to the required workload, whereas the taxpayers’ database, with regard to certain specific taxes, have been received as follows:

The work mechanism of the software which receive taxpayer statements on different specific taxes through the “one-stop window” programmes:
The programmes, necessary to receive the taxpayers’ statements under the “one-stop window” principle, have been prepared according to the information and studies had been prepared in coordinating with the different bodies of finance specialized in taxes and fees. The taxpayers’ statements have been started to receive with regard to real profits’ tax as of April 1st of 2003 and to the salaries’ tax and consumer 

 expenditure’s fee as of July 1st 2003. Knowing that there is possibility to receive the statements of other specific taxes and will launch as soon as the taxpayers’ information are being completed and checking.

The work mechanism according to “one-stop window” programme could be summarized as follows:
• The application of statement’s information is filled out by the taxpayer.
• The taxpayer’s name is inquired by the official working on the computer.
• The taxpayer’s name is chosen.
• Define the specific tax to be paid.
• The taxpayer’s statement is introduced, and then the statement’s window appears according to determined tax.

• The tax is instantaneously calculated and automatically become due according to the determinations of valid laws and instructions within database’s reception process for each tax.
• A note, proving that the taxpayer had submitted the statement, is printed, given that the statement’s number is generated by the computer and is unrepeatable for the determined specific tax within the same year.

• If the tax contains foreign currencies (Consumption duty), a letter for the central bank will be printed.

• The taxpayer could immediately pay the tax at the computers specialized for automatic collection, and then the

 receipt of the paid sums is printed.

• If the taxpayer’s information is not found, the process could be as follows:
The taxpayer goes to the relevant department, where the right taxpayer’s full information and card are introduced into the computer according to special programmes, and then the statement is automatically received.

For checking purposes and following up the operations after the automatic tax collecting, the following is conducted:

• Printing tables of submitted statements for each tax separately.
• Printing collection’s dairies contain the due tax details of the taxpayer according to his declaration.

• Printing the total collections for each tax separately, distributed according to the collectors.
• Printing the funds dairies.

• Printing lists of paid due taxes for issuing the director of finance resolution about these collected taxes.

It’s necessary to mention that there are many separate specialized software for each tax; these programmes ensure the computerizing processes for the different operations of each tax, for example:
• Introducing the taxpayers’ information existing in advance in the

 relevant department and modifying them for all imposing stages.
• Inquiring about the information according to the terms specialized for this goal.

• Collect different statistics to help make the right decision.

• Issue the necessary documents such as special warnings for the taxpayers who fail to provide data.

• Continue the data introduction process.